Terms and conditions of use

BASIS OF SALE

1. Contract Formation
(a) EU Export LTD ("the Company") sells goods to the person who accepts the Company's quotation or places an order accepted by the Company ("the Customer"). These conditions govern the contract, excluding all other terms, conditions, and warranties, including any implied by statute or common law, unless specifically agreed upon in writing by a director of the Company.

(b) No variation to these conditions is binding unless agreed in writing by a director of the Company.

(c) The Company's employees or agents are not authorised to make representations regarding the description, quality, or fitness for the purpose of any goods supplied. Customers should obtain written confirmation from a director of the Company for any significant representations that may influence their decision to order.

(d) Any typographical, clerical, or other error or omission in sales literature, quotations, price lists, acceptance of orders, invoices, or other documents may be corrected without liability on the part of the Company.

(e) Catalogues and literature are for general guidance only. The particulars contained therein do not constitute representations by the Company and are not binding.

(f) All information on our website, including delivery policies, prices, and product details, is subject to change without notice. We strive for accuracy, but changes may require updates. In case of inconsistencies between website information and current terms and conditions, the latter will prevail.

DELIVERY

2. Delivery Terms
(a) Goods will be delivered in one or more consignments as agreed. Each consignment is considered a separate contract.

(b) Each consignment must be inspected in the presence of the Company's delivery agent.

(c) Risk passes to the Customer upon delivery or collection by the Customer or its agents.

(d) For a special printed stock with a specified last delivery date, the Company reserves the right to deliver all stock by that date. If no date is specified, delivery will occur within a reasonable period.

(e) Quoted delivery dates are approximate, and the Company is not liable for delays. Time is not of the essence unless previously agreed in writing by a director of the Company. Goods may be delivered ahead of schedule with reasonable notice.

RETURNS

3. Return Policy
(a) Goods can be returned within 7 working days after delivery.

(b) Returns are only accepted if goods are unopened and in the same condition as delivered.

(c) Returned goods incur a £20.00 + VAT collection charge.

(d) A £20.00 + VAT fee applies if a collection is attempted and goods are unprepared.

(e) Damaged goods will be collected, replaced, or fully refunded.

PRICES

4. Pricing Information
(a) The price of goods shall be the Company’s quoted price or, if no valid quote exists, the price listed in the relevant price list at the date of the invoice.

(b) Prices may change prior to delivery due to factors beyond the Company’s control, such as foreign exchange fluctuations, changes in duties, or increases in labour or material costs.

(c) Prices exclude applicable Value Added Tax, which the Customer must pay additionally.

(d) Deliveries exceeding the Company’s minimum order requirement are free to mainland U.K. addresses; other deliveries incur additional carriage costs.

PAYMENT

5. Payment Terms
(a) The Customer must pay for goods within the specified terms on the invoice, regardless of delivery status.

(b) If payment is not made by the due date, the Company may charge interest at 2% per annum above the HSBC UK plc Base Rate, appropriate any payment to outstanding goods/services, and suspend future deliveries without liability.

(c) The Customer has no right to set-off against claims against the Company.

(d) Refused cheques incur administration charges.

RESERVATION OF TITLE

6. Ownership Rights
(a) Property in all delivered goods remains with the Company until full payment is received.

(b) Until payment is received:

• The Customer holds goods in trust for the Company.
• The Customer must insure goods against risks.
• The Customer must allow the Company’s representatives to repossess the goods if necessary.

TERMINATION

7. Termination Conditions
(a) The Company may terminate the contract without liability for reasons including:

• Failure to comply with statutory demands under the Insolvency Act 1986.
• Appointment of a receiver or petition for winding up.
• Breach of these conditions.

(b) Termination does not affect accrued rights or liabilities.

CLAIMS

8. Claims Procedure
(a) Claims for shortages or defects must be made in writing within three days of delivery.

(b) For defects not apparent on delivery, claims must be received within three days of discovery, and no later than one month post-delivery.

(c) If defects are confirmed, the Company will replace or refund the goods, but liability is limited to the cost of replacement or price paid.

(d) The Company is not liable for indirect losses or damages, except as required by law.

QUANTITY VARIATIONS

9. Quantity Tolerances
A shortage or surplus of up to 10% of the order is considered due execution and will be adjusted pro rata.

INTELLECTUAL PROPERTY

10. Intellectual Property Rights
(a) Copyright and intellectual property rights in drawings or works remain with the Company until full payment is received.

(b) The Customer must not disclose or use any drawings or works without the Company's prior written consent.