Privacy policy

Privacy Policy

Effective Date: 2019.01.25

This privacy policy applies between you, the User of this Website, and EU Export Ltd, the owner and provider of this Website. EU Export Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.greenfeel.co.uk/terms-conditions/.

Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

Data: Collectively all information that you submit to EU Export Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).
Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.
GDPR: The General Data Protection Regulation (EU) 2016/679.
EU Export Ltd, we or us: EU Export Ltd, a company incorporated in England and Wales with registered number 07470553 whose registered office is at M8 Gear House, 3-4 Railway Street, West Midlands, DY4 7AD.
UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
User or you: Any third party that accesses the Website and is not either (i) employed by EU Export Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to EU Export Ltd and accessing the Website in connection with the provision of such services.
Website: The website that you are currently using, https://www.greenfeel.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

The singular includes the plural and vice versa.
References to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules, or appendices of this privacy policy.
A reference to a person includes firms, companies, government entities, trusts, and partnerships.
“Including” is understood to mean “including without limitation.”
Reference to any statutory provision includes any modification or amendment of it.
The headings and sub-headings do not form part of this privacy policy.

Scope of This Privacy Policy

This privacy policy applies only to the actions of EU Export Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, EU Export Ltd is the “data controller.” This means that EU Export Ltd determines the purposes for which and the manner in which your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

Name
Date of birth
Gender
Job title
Profession
Contact Information such as email addresses and telephone numbers
Financial information such as credit/debit card numbers (processed through Stripe)
IP address (automatically collected)
Web browser type and version (automatically collected)
Operating system (automatically collected)
Billing and shipping address

How We Collect Data

We collect Data in the following ways:

Data Given to Us by You

EU Export Ltd will collect your Data in several ways, for example:

When you contact us through the Website, by telephone, post, email, or any other means.
When you register with us and set up an account to receive our products/services.
When you complete surveys that we use for research purposes (although you are not obliged to respond to them).
When you enter a competition or promotion through a social media channel.
When you make payments to us, through this Website or otherwise, using Stripe.
When you elect to receive marketing communications from us.
When you use our services.

Data Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times, and frequency with which you access the Website, and the way you use and interact with its content.
We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies.”

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

Internal record keeping.
Improvement of our products/services.
Transmission by email of marketing materials that may be of interest to you.
Contact for market research purposes which may be done using email, telephone, fax, or mail. Such information may be used to customise or update the Website.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt out.
For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your Rights” below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who Do We Share Data With

We may share your Data with the following groups of people for the following reasons:

Our employees, agents, and/or professional advisors – to obtain advice from professional advisers.
Third-party service providers who provide services to us which require the processing of personal data – to help third-party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly.
Third-party payment providers (such as Stripe) who process payments made over the Website – to enable third-party payment providers to process user payments and refunds.
Relevant authorities – to facilitate the detection of crime or the collection of taxes or duties.

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

Access to your account is controlled by a password and a user name that is unique to you.
We store your Data on secure servers.
Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: linas@euexport.co.uk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update, or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to rectification – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erasure – the right to request that we delete your Data, subject to certain exceptions.
Right to restrict processing – the right to request that we restrict the processing of your Data, subject to certain exceptions.
Right to data portability – the right to request that we transfer the Data that we have collected to another organization, or directly to you, subject to certain exceptions.
Right to withdraw consent – the right to withdraw your consent to the processing of your Data at any time.

If you wish to exercise any of the rights set out above, please contact us using the details provided below.

Cookies

Cookies are small text files placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

Changes to This Privacy Policy

EU Export Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you will be deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact us for more information about this policy.

Contact Us

If you have any questions about this privacy policy, please contact us:

Email: sales@greenfeel.co.uk
Address: M8 Gear House, 3-4 Railway Street, West Midlands, DY4 7AD.